Frequently Asked Questions

Payment

What methods of payment do you take?

We accept most major credit cards including VISA, MasterCard, Discover, American Express through Paypal. All credit card transactions are processed by Paypal's secure server, we do not store your information on this website.

Shipping

Do you ship to my country? How much is the shipping cost?

Currently, we only ship within the United States and shipping is free. However, we hope to expand delivery to more countries in the near future. Please contact us here to find out if shipping is available for your country. 

How long does the shipping take? When will I receive my order?

All orders will be processed and shipped via UPS within 1 to 2 business days & will take another 7-14 business days to deliver. A tracking number will be sent to your email as soon as your order has shipped.

How do I track my order?

You will receive a tracking number via email once your order is shipped and you may track the delivery status here. (Please check your spam or junk folder for the notification email if you do not see it in your inbox)

Can I cancel my order?

Please contact us immediately here with your request. We will not be able to cancel your order after it has been processed and shipped.

Can I change the shipping address for my order?

Please contact us immediately by clicking here with your order number and the updated address. We will not be able to make changes to your order after it has been shipped.

Returns

Do you offer a guarantee? Can I return my items?

You can request for a return and full refund within 14 days after receiving your item if the product arrives damaged, defective or wrong item delivered. We will pay for the return shipping costs and no restocking fee will be charged.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.

Please refer to our refund policy for more details.

Where and how do I request for a return?

Please contact our customer service team here and we'll send you instructions on how and where to return your item.

Still Need Help? Contact Us Here

Frequently Asked Questions

Payment

What methods of payment do you take?

We accept most major credit cards including VISA, MasterCard, Discover, American Express through Paypal. All credit card transactions are processed by Paypal's secure server, we do not store your information on this website.

Shipping

Do you ship to my country? How much is the shipping cost?

Currently, we only ship within the United States and shipping is free. However, we hope to expand delivery to more countries in the near future. Please contact us here to find out if shipping is available for your country. 

How long does the shipping take? When will I receive my order?

All orders will be processed and shipped via UPS within 1 to 2 business days & will take another 7-14 business days to deliver. A tracking number will be sent to your email as soon as your order has shipped.

How do I track my order?

You will receive a tracking number via email once your order is shipped and you may track the delivery status here. (Please check your spam or junk folder for the notification email if you do not see it in your inbox)

Can I cancel my order?

Please contact us immediately here with your request. We will not be able to cancel your order after it has been processed and shipped.

Can I change the shipping address for my order?

Please contact us immediately by clicking here with your order number and the updated address. We will not be able to make changes to your order after it has been shipped.

Returns

Do you offer a guarantee? Can I return my items?

You can request for a return and full refund within 14 days after receiving your item if the product arrives damaged, defective or wrong item delivered. We will pay for the return shipping costs and no restocking fee will be charged.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.

Please refer to our refund policy for more details.

Where and how do I request for a return?

Please contact our customer service team here and we'll send you instructions on how and where to return your item.

Still Need Help? Contact Us Here